Refund policy

Return & Exchange Policy

Damaged or missing items must be reported within 7 days of receipt of your products. 

To Report a Damaged or Missing Item: Email Infofashionsforhome@gmail.com, and include:

  • A digital photo of the damage, if possible* (for damaged items)

  • Order number

  • Item number

  • Your preference for a replacement, refund, or store credit

If you do send photos, keep all packing materials for damaged items just in case we still need them returned. If a return is required, we may pay return shipping for damaged items.


To Return an Item: If you've simply changed your mind about an item, or you were not satisfied with it for any reason and would like to return it, Email Infofashionsforhome@gmail.com, and include:

  • Order number

  • Item number

  • Along with the reason for wanting to return an item.

You will receive an email response with return instructions and an RA number. You are responsible for return shipping in this case, and we do not refund the original shipping cost. Items must be RECEIVED within 14 days of receipt of your order.

If an item is returned without any advance notice, a 25% restocking fee will be charged.


Follow the procedure outlined above for damaged/defective items, and in most cases, a return is not required.

 

Canceled Orders/Refused Shipments

If you've already submitted your order and then realize you need to cancel, contact us as soon as possible. We will do our best to cancel the order and keep it from shipping out, however we can't guarantee that will be possible.

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If the order does ship out, and you do not want the items, you can refuse the shipment with the carrier. DO NOT open the box(es), and tell the driver you refuse the shipment. The shipping carrier will then return the box(es) to us. If you refuse a shipment, be aware that the shipping charged on the order will not be refunded to you, and you will also be charged a 25% restocking fee for the items. In other words, your refund will equal 75% of the items on the order. This refund will be issued when the shipment is received at our warehouse.